Sew with Love Teddy Club FAQs
How do I access my patterns?
Please note you will have to create an account with Artsmart Craft Cottage to access this content once item is purchased. Make sure to login to your Artsmart account and click on the page Sew with Love Teddy Club and scroll to the downloadable patterns on the page
What If I signed up after the start date?
That's no problem! Once you've signed up to our Sew with Love stitching club you will have access to all available blocks straight away!
Do I need to be great at computers?'
No. We've made it as simple as possible to access our content!
Just log into your membership account and click on the sew with love menu button!
If you have any issues please let us know
Do I have to sew each pattern as soon as they come out?
No. You can sew at your own pace and will always have access to the Sew with Love membership page. That means access to your digital files at anytime!
Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision…please read all descriptions carefully. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website. Refunds, Credits or exchanges will processed once item has been returned (where applicable).
We use Australia Post as they are the most cost effective way of shipping your order to you. For both Domestic and International orders this generally means that we do not have tracking numbers for your parcels.
We ship them in good faith but cannot be held responsible for parcels that become lost in the mail or held up in customs as both of these things are out of our control.
1. Collecting information
We may collect information about you by your use of the Website, or where you otherwise provide us with information. The only personal information we may collect is what you volunteer to tell us about yourself.
Where you submit an enquiry or complaint, we will use that information to respond to your particular enquiry or complaint and may also use such information for internal corporate purposes such as monitoring and improving customer services of aspects of the Website.
We may also collect information from you by your use of the Website which is not personally identifiable. For example we may track information about the date and time you access the site, the type of browser you use and the web site from which you connected to the site. Our website collects this information by depositing “cookies” in your computer. This does not collect any information which personally identifies you and does not have any effect on how your computer system works. We may analyse the data for certain trends and statistics, such as which parts of the Website users are visiting and how long they spend there.
This information is compiled and analysed in an aggregate form. We may share this aggregated information with our Content Providers to assist them to understand our services.
2. Use and disclosure of personal information
You acknowledge and consent to the use and disclosure of your personal information in circumstances that are:
(b) clearly explained to you at the time the information is collected from you; or
(c) permitted under the National Privacy Principles.
Otherwise we will not disclose personal information unless: (a) required to do so by law, regulation or an industry code of practice; (b) for safety reasons; or (c) where we reasonably believe that you are in breach of our terms and conditions or are engaged in illegal activities.
We will not collect, use or disclose sensitive information (such as information about racial or ethnic origins, political or religious beliefs) except with your specific consent or in the circumstances permitted in the National Privacy Principles.
3. Information security
We will take all reasonable steps to keep any information we hold about you secure, accurate and up to date. We will store your information securely and take appropriate steps to protect it from misuse and loss, unauthorised access, modification and disclosure. However, no guarantee can be given that information sent over the Internet is always 100% secure. We will take reasonable steps to destroy or de-identify personal information if it no longer needed for any purpose.